Frequently Asked Questions
Can I join the waitlist if my baby hasn’t been born yet?
Yes you can. When you join the waitlist you can write the baby’s surname and write ‘baby’ or ‘tba’ with an estimated date of birth. Once the baby is born please contact the Centre to update your details.
How early should I waitlist my child?
It is best to place your name on the waitlist as early as you can as it can be quite extensive.
How long do I have to decide if I would like to accept the position?
Once you have been offered a position, our Centre will email you the Enrolment Documents for you to complete. You will have 48 hours to complete these and return to the Centre along with a copy of your child’s birth certificate and immunisation records. If we don’t hear from you during this time, we will remove the position offered.
Am I able to claim Government Rebates if I enroll?
Yes- Create Imagine Learn is a registered childcare provider. This means that you are able to claim the benefits relating to childcare.
What is the Notice Period to change or end enrolment days?
The notice period to reduce the days in an enrolment is 2 weeks written notice. With a day change or adding days to your enrolment, we will try our best to do this as soon as possible.
Will my child move rooms on their birthday?
Transitions through the rooms are based on their developmental readiness and availability.
Are fees charged for my child being away sick or public holidays?
If your child is away sick on their enrolled day, fees are still payable while you still have an active enrolment with Create Imagine Learn. If your child’s enrolled day falls on a public holiday, fees are charged for these days as well.
What are the Staff child ratios?
The ratio of teacher to children is regulated by the government and are different in each state.
Nursery 0-2 years 1: 4
Toddlers 2 years- 3 years 1:5
Preschool 3 years- 5 years 1:10
What are your daily fees?
The daily fees are currently $121.00 per day these are subject to change and are before CCB and CCR is applied.
- Daily Learning updates for the Kinder m8
- Nutritional meals- including Morning Tea, Lunch, Afternoon Tea and a late snack.
- Incursions such as music and movement class and regular excursions
How do I pay my fees?
Our fees are charged each fortnight for the two weeks in advance. At the beginning of your enrollment, we supply you with our direct debit form. You can also change your direct debit details at any time but speak with our Director.
Why do I still pay fees for Public Holidays?
The reason we charge for public holidays is because there are still every day costs that take place regardless of whether your child is attending the center or not.
Why do my fees sometimes change each fortnight?
If you claim the Childcare Benefit or the Rebate, the amounts may change due to the timing of the payments being received by Create Imagine Learn. This is controlled by the Department of Education, Employment and Workplace Relations, which we don’t have any control over. The Centre Director is always happy to help with any questions you may have over your account.
The Centre runs a four week rotating menu, these menus are designed in coordination with the Australia Dietary guidelines. We cater to any allergies your children may have by altering the same meal the other children have. We offer cow’s milk to all the children at meal times and fresh water offered throughout the day at any given time.